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Thread: USCIS and Consulate Phone Numbers, Addresses and E-mail

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    USCIS and Consulate Phone Numbers, Addresses and E-mail

    This thread is under construction. It will contain as many current contacts as we can gather for adjudicating consulates. If you have anything to add, please PM me. I appreciate everyone's contributions so far.

    In process of being updated February 2012


    Address for sending in additional evidence for a referred I-601 waiver

    U.S. Consulate General
    Paseo de la Victoria #3650
    Fracc. Partido Senecú
    Ciudad Juárez, Chihuahua, Mexico C.P. 32543



    To check the status of a pending I-601 waiver by e mail:

    Note from the consulate website:

    "All pending Ciudad Juarez (CDJ) I-601 waiver inquiries should be made directly to the United States Citizenship and Immigration Services (USCIS) CDJ, who has sole authority to adjudicate waivers of inadmissibility. Processing time for waivers is approximately 8 months.

    For an update on the status of your I-601 waiver application, you may contact USCIS at Please do not submit your inquiry until the 8-month processing time has elapsed."



    - CSC Visa Information website

    - CSC Call Center Numbers and Information


    To check the status of a pending waiver from the US:

    011 511 618 2372

    011 511 434 3000

    011 511 618 2000


    511 618 2397

    User note - to get information regarding waiver status call:

    011 51 1 434 3649 ask to be transferred to DHS. However, specific instructions per the embassy is that people do not call until 5-6 months following the submission of their waiver. Only available Mondays and Wednesdays 9-11 am Lima time.

    DHS e-mail:

    To submit additional evidence for an I-601 waiver:

    U.S. Department of Homeland Security
    Citizenship and Immigration Services
    American Embassy-DHS
    Unit 3826
    APO AA 34031


    American Embassy
    U.S. Citizenship & Immigration Services
    Avenida Encalada, Cuadra 17
    Monterico, Lima, Peru

    Department of Homeland Security
    Citizenship and Immigration Services
    American Embassy - Lima, Peru


    To check the status of a pending waiver from the US:

    011 504 2238 5114 (possible extension 4500)

    504 2236-9320 ext 4500


    504 2236 9037

    Check the status of your case online via the consulate page

    To check the status of a pending waiver via e-mail:

    Please be aware of the following instruction when emailing an inquiry. These are subject to change:

    • Due to the High volume of e-mails we receive, please allow 7 days for a response. Your patience is appreciated.
    If your email/inquiry is regarding an I-601 Waiver

    • When sending your e-mail inquiry, please be sure to include the following information:
    Complete name of applicant, date of birth, Immigrant Visa case number
    (e.g. TGG 1999 123 456) and date the I-601 Waiver was filed with the Consular Section in Tegucigalpa, Nicaragua or Costa Rica.

    • Please be aware that if your case was referred to USCIS from the American Consulates (Honduras, Nicaragua or Costa Rica), our processing time is approximately 9 months from the date USCIS received your case. If your case was filed less than 9 months ago, please consider this notice as our response to your inquiry.

    • This office is devoting all its resources to reduce the processing time, therefore, if a decision is reached before the estimated period of time or if we need additional evidence from you, our USCIS office will contact the petitioner or attorney of record (if any).

    • Please do not send duplicate e-mail messages or ask family/friends to e-mail USCIS on your behalf. Additional inquiries will not be answered as they will slow down our processing time.

    • If your case was sent to the Administrative Appeals Office (AAO) in Washington, D.C., please be aware that AAO processing times range from 12 to 18 months and USCIS will be unable to provide case status information until a final decision has been reached.

    • Requests for expedited processing due to emergent circumstances will be considered on a case by case basis. Please include all available information pertaining to the emergency.


    To check the status of a pending waiver from the US:

    011 507 207 7251

    011 507 207 7000


    011 507 207 7031

    507 207 7445

    To send an e-mail inquiry:


    To call the consulate from the US:

    011 502 2326 4226

    011 502 2326 4000

    To check the status of a pending waiver:

    mailing address:

    US Department of Homeland Security
    United States Embassy Guatemala City
    Unit 3190, Box 299
    DPO AA 34024-0299

    fax number:

    011 502 2339 2472

    011 502 2326 4658

    hint from Aramirez1 about sending faxes:

    When I faxed anything to the embassy I did this on my cover sheet:

    To: USCIS American Embassy Guatemala City
    From: My name
    Email: My email address

    Case Number: GTM********
    Applicant: Hubby's name
    Date of Birth: Hubby's birth date
    Preference Category: IR-1 or CR-1 Spouse of US citizen
    Addendum to Application for Waiver I-601

    And then I would usually email them the next day to make sure they got it.


    To check status by phone:

    from the US:

    1-866-730-2089 (not a free call - may be charged $15)
    1-202-663-1541 (charge?)
    1-202-663-1225 (charge?)

    011 503 2501-3200
    * 011 503-2524-2999 ext 2234
    011 503 2501-2600 (consular section)
    011 503 2501-2628 (ACS)
    011 503-2501-2234

    To check status of waiver by email:

    To fax information:

    * 011 503 2501 2150
    011 503 2501 3200
    011 503 2278 5522
    011 503 2288 3330

    To mail information:

    Embajada de Los Estados Unidos
    Sección Consular
    Final Boulevard Santa Elena
    Antiguo Cuscatlán, La Libertad

    In the U.S.:

    Consular Section
    U.S. Embassy – San Salvador, El Salvador
    3450 San Salvador Pl.
    Washington, DC 20521-3450

    a note about obtaining general information from within El Salvador:

    Visa applicants may obtain immigrant or nonimmigrant visa information from the regional Call Center by dialing 900-6011 from any Telecom line. Callers to the 900 number are charged by the minute; the call is USD$1.87 per minute plus IVA, and will be included in the caller’s phone bill. >The number is not accessible from public phones, cellular phones and some businesses that have 900 numbers blocked. Visa applicants do not need a calling card to use the new 900 number service.

    If you do not have a Telecom land line, you may call using a Telefónica "VISAS-USA" card. The cost of the card is USD $15.00. The number to call and other instructions are printed on the reverse of the card. Cards are available from Telefónica offices and at many other locations throughout El Salvador where Telefónica cards are sold.



    To check status of pending waiver by email:

    In most instances, you will receive a response within five business days. Please wait at least five business days before sending another e-mail.

    To obtain information in person:

    by appointment only. Please email to arrange an appointment.


    142 Old Hope Rd., Kingston 6, Jamaica
    Office Hours: Monday–Friday, 7:30 a.m.–4 p.m., except for holidays

    note: Kingston does not respond to visa inquiries by phone per the embassy website.


    To check status of a case by phone:

    509-229-8000 (from Haiti)
    1-866-829-2842 (from U.S.A)

    In the US through DOS (English only):

    202-663-3899 (fax)
    509 2 229 8028

    To check status by email:

    Address (not sure if this is okay for mailing evidence):

    U.S. Embassy, Consular Section
    Tabarre 41, Boulevard 15 Octobre
    Port-au-Prince, Haiti


    * NOTE: there is no email address to inquire about case status on the embassy's website. If you successfully used an email address to inquire about your IV case, please feel free to share it.

    The instructions on the preferred way an applicant contacts the embassy about a case are as follows below:

    By phone:

    The best way to reach us is by dialing our Visa Information Center.

    Persons in the Dominican Republic must purchase a personal identification number (PIN) at any Banco Popular branch (either the equivalent of US$5.25 in Dominican pesos for five minutes, or the equivalent of US$16.00 in Dominican pesos for 15 minutes). The PIN will become active 24 hours after you purchase it. Then call 1-809-200-3232.

    Persons in the United States must call 1-877-804-5402, and the call will be charged to their credit card (Visa or MasterCard). The charge when calling from the United States is approximately US $8.00 per call, regardless of the duration of the call. The Center is staffed with operators Monday through Friday (including most American and Dominican holidays) from 7:00 a.m. to 6:00 p.m. local time.


    809 686 7437

    By mail:

    In order to increase both security and efficiency, the Immigrant Visa Unit no longer has the drop box applicants used to deposit letters and other documents. Unless you have a scheduled appointment or an open appointment, you must use the Dominican mail system (INPOSDOM), the United States Postal Service or a private delivery service to send documents to the Immigrant Visa Unit.

    To send us documents from the Dominican Republic, you must use INPOSDOM. The mailing address if you use INPOSDOM is:

    Embajada de los Estados Unidos de América
    César Nicolás Penson 85A esq. Leopoldo Navarro
    Apartado Postal 11302
    Santo Domingo, República Dominicana

    To send us documents from the United States, you must use either the United States Postal Service or a private delivery service (e.g., FedEx, DHL or UPS). The mailing address if you use the United States Postal Service is:

    IV Unit 3470
    Box 531
    APO AA 34041-0531

    The mailing address if you use a private delivery service is:

    Embassy of the United States of America
    César Nicolás Penson 85A esq. Leopoldo Navarro
    Santo Domingo, Dominican Republic



    Mailing Address:

    Mailing Address (within Canada)
    U.S. Consulate General
    315 Place d'Youville, Suite 500
    Montréal, Québec
    H2Y 0A4

    Mailing Address (from United States)
    P.O. Box 847
    Champlain, NY
    NOTE: Domestic U.S. postage rates apply. Please note that this address does not accept UPS or courier deliveries.

    If you are sending the Consulate mail, for quicker service please mark the envelope to the attention of the appropriate department, such as the Office of Consular Affairs or Public Affairs.





    IV Email: (Note: please include your case file number in the subject line)



    To reach the IV unit by phone:

    0207 894 0592 (within the UK)

    To check the status of an I-601 or I-212 waiver online:


    44 20 7894 0102


    To check status of pending case in Rome online:

    CLICK HERE then select "Waiver Status." This list should be updated every 15 days.

    Phone number:

    (+39) 06 4674 2190 - 8:30am to 12:30pm

    06 4674 1


    (+39) 06 4674 2920 or (+39) 06 4674 2634

    06 488 2672

    E mail:

    CLICK HERE for address information


    E mail:


    (+49) 69 7535-2233

    69 7535 0


    69 7410 971

    69 7535 5410

    CLICK HERE for address information

    * NOTE: Rome and Frankfurt still use INFOPASS to schedule a number of different things. Please follow the links for the addresses to find out instructions.



    E mail:

    Visa information by phone:

    From Russia: +7 (495) 787-3167, +7 (495) 974-8843 All calls $3.08 per minute. The minimum call duration is 3 minutes.

    From the United States: 1-888-222-5673. Payment by credit card only. All calls $14, irrespective of call duration.

    From other countries: (495) 787-3167, (495) 974-8843. Payment by credit card only. All calls $14, irrespective of call duration.

    Operators available from 9:00 AM to 6:00PM from Monday through Friday.


    495 728 5090

    IV Interview instructions (important and required since 09 01 11):

    * NOTE: Moscow also uses INFOPASS. Please see website for more instructions.


    Mailing Address:

    U.S. Embassy
    Boltzmanngasse 16
    1090 Vienna, Austria
    Attn: Immigrant Visa Unit


    (+43) 1 31 339 ext. 7591
    Mon-Fri 2:30-4:30 pm
    Immigrant visa and fiancé(e) visa inquiries only


    (+43) 1 31339 2510
    Attn: Immigrant Visa Unit



    Walk-in services: Mon, Tue, Thu, and Fri from 08:30-10:00 am
    Interview appointments: Mon, Tue, and Thu at 1:00 pm


    Hours of Operation:

    Currently the IV Unit is open to the public on Mondays and Fridays only, from 8:30 am to 12:00 pm. The rest of the week we deal only with scheduled cases by appointment.


    All inquiries must be sent in writing to us at: Inquiries on specific cases are given priority over general inquiries or questions about potential IV eligibility.



    Effective immediately, applicants required to apply for a waiver will need to submit their waiver documents and pay the waiver application fee at the:

    U.S. Citizenship and Immigration Services Guangzhou (USCIS) office (5th floor,2nd annex of Tianyu Garden, 136-142, Linhe Zhong Road, Guangzhou) any Friday (except holidays) from 8:30 to 10:30am.

    The waiver application fee is USD $585 per person/application.

    After completing the application procedures at the USCIS office, they may return home and wait for further notice. Our office will contact the applicants by mail and provide them with instructions once we receive a response from the USCIS Guangzhou office regarding their waiver application.


    (+86) 20 8121 8000


    (+86) 20 8121 6296


    The website contains very detailed information about how to contact the consulate. I recommend visiting the website directly. You will find the email address, phone number, fax number, and mailing address along with all of the specific information they request in order to process your inquiry:

    Below are just the contact numbers. Again, please visit the website for specific instructions. Following the consulate's directions will be the best way to try to ensure your inquiry is processed.


    (632) 301-2591



    (632) 982-5555 or (632) 902-8930 (English, Tagalog, Ilocano, and Cebuano speaking operators available)



    For general information about immigrant visas, you may call the visa information service at: 001-800-13-202-2457.

    Note: immigrant and fiancée visa appointments cannot be made using the phone or online service. Immigrant and fiancée appointments are made by the immigrant visa unit following the process outlined in the “Immigrant Visa Process” link to the left.

    To reach a recorded message about immigrant visas call: (662)-205-5004


    Please include the words “IV Inquiry” and your case number which would begin with the letters “BNK” followed by ten digits in the subject line. We do our best to respond to inquiries within three business days.

    Appointment status:


    *THIS CONSULATE NO LONGER ADJUDICATES I-601 CASES AS OF MARCH 2011. See information for Bankok.

    Starting Friday, October 28, 2011, this information window will no longer have computer access to case information. If your request is about your specific case you should send an EMAIL to:


    Information to include when inquiring about your IV case:

    According to our policy, the Consular Section is only permitted to discuss details of a visa case with the petitioner, beneficiary and their legal representative.

    If you send an inquiry about an immigrant visa case, you should provide the following information:

    - HCM case number or CIS receipt number
    - Petitioners’ name and date of birth
    - Beneficiary’s name and date of birth
    - Mailing address and telephone number
    - Your full name




    U.S. Consulate General Information Unit
    4 Le Duan Blvd., Dist.1 Ho Chi Minh City

    For inquiries sent via the U.S Postal Service:

    U.S. Consulate General
    Information Team
    Department of State 7160
    Ho Chi Minh City Place
    Washington, DC 20521-7160


    Consulate website does not contain information about the I-601 waiver. If you happen to know a better way to contact the consulate for I-601 information, please PM one of the moderators or post in the I-601 Asia section.

    Please click on appropriate links for information about their courier service, visa interview preparation, and use the general contact information below.

    Courier System

    Medical information

    Check your visa interview date

    General inquiries should be directed to VFS first:

    VFS New Delhi:

    VFS Helpline: +91-(0)120-661-1411

    General line: 91 11 24198000

    Fax: 91 11 241 90017




    (+233) 30 2741 000


    (+233) 30 2741 389



    (+27) 11 290 3000


    (+27) 11 884 0194



    (+254) 20 363 6000


    (+254) 20 363 6157

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